A Guide to Purchasing Industrial Computer Enclosures

There is no doubt that computers have made our lives a lot easier. Since their creation decades ago, computers have impacted the way so many aspects of business are done today and have paved the way for countless industries to grow. Many businesses rely so heavily on computers worldwide that entire companies would fall apart as they are completely computer-based or run on a network of computers. The importance of having the right protection for your business computer cannot be stressed enough. In this article, we will look into some useful tips for choosing industrial enclosures for computers in the workplace and company kiosks. Business owners have ample selection when choosing the right enclosure for their industrial computers and taking extra care in the decision will pay off in the long run.

Material

The first thing to look at is the type of material used in the production process of industrial computer enclosures. The material should be durable enough to withstand any tough condition that the computer kiosk may need to withstand. It must also be lightweight if there is a need for your to move the kiosk around a production floor or transport to and from a trade show event floor. The material must be rust and waterproof if the computer kiosk will be exposed to the elements of nature even for a short duration of time including transport.

Manufacturer

Another factor to consider in purchasing industrial computer enclosures is the manufacturer. Purchasing your industrial enclosures from the manufacturer that can deliver the best quality is of paramount importance. One way to be sure is by communicating your needs and checking sources with the manufacturer. Ask them questions about the product you are purchasing. Provide them with the information about what you need and what you are looking for in an industrial enclosure. You will get a feel of the quality in work they do and how much they know their product by the way the manufacturer answers your questions.

Customization

When you are in the market for industrial computer enclosures, it is important to have the option to customize your purchase. Different industries have varying corporate standards and requirements in the design and function of the kiosk. Ensuring satisfaction to all business departments that the enclosure is customized to fit such requirements will also be key in maintaining company standards. That way you will be able to maximize the use of your kiosks purchased and industrial computer enclosures.
In the marketplace for electronics, computers, kiosks and their enclosures, bear these facts in mind when making a purchase so that you can be mindful in your business decision. Doing so will allow you to make the best choice for your company and staff whether you operate locally or internationally and will allow your use of equipment to withstand the test of time.

Choosing the Best Industrial Computer Enclosures Manufacturer

Industrial computers can be an expensive investment, so companies are now in search of the best computer enclosure manufactures. Why spend money on one expensive industrial computer unit when you can save more with a kiosk and a computer enclosure?

Industrial computer enclosures are not only used for plants or heavy machinery workplaces, they are used in any business that is need of state of the art computer systems that serve workers or the public. Enclosures can protect the computer, monitor, printer, tower and other electrical device from a long list of potential hazards inside or outside of a building. These enclosures provide safety and security for computer systems against harm caused by dusty, wet or hazardous industrial environments.

Finding the best industrial computer enclosures manufacturer may not be easy for a companies or organization. One who specializes in kiosk manufacturing and enclosures are your best bet, not those that offer a myriad of services that take away from the product instead of enhance it.  Compustation Inc. and Kiosks Inc. are the one stop solution.

Years of Experience

Find a company that has been in the business for years. You’ll know that you are in good hands when the manufacturer you choose has years of experience and expertise. You will have the peace of mind knowing that experts will handle your computer system enclosure needs and provide world-class products at a price fit for your budget.

Location of the Manufacturer

Choose a company that is near you or is in the U.S. This does not only ensure that the enclosure is of quality standards – free from any manufacturing defect deficiency or significant variation, and is worth every penny you spent. Production and delivery will also be faster since it will not come from other places far from where your business office is located.

Customer First Attitude

Everyone appreciates working with a company who puts customer needs first. Hire the services of a company who knows how to listen to you and provides immediate resolution to your concerns.

Cost Efficient

Get more while paying less. You don’t need an industrial computer enclosures manufacturer who will charge you more and deliver mediocre services. Look for a company who will provide you what you need and more at no extra cost.

These are the things to be aware of in finding the best enclosure manufacturer to cater to your business needs. These are what CompuStation, Inc. can offer you. As a leading computer kiosks manufacturer in the US, the company provides unparalleled engineering expertise in manufacturing interactive touch screen kiosk systems and enclosures. With more than 14 years of experience and expertise, you are sure to get the best industrial computer enclosure at a cost that won’t hurt your budget. Aside from the savings, the company’s responsiveness to the needs of customers is simply amazing. Your inquiries and concerns will be answered right then and there with friendly representatives ready to provide you the best customer experience possible.

Call today at 866 236 3228 or visit Kiosks, Inc. to get quotes and start protecting your computer system.

4 Ways to Use Retail Kiosks Effectively

From providing information to helping your customers make purchases more efficiently, kiosks can have numerous benefits for businesses of all types.

While most kiosk-related press focuses on the use of touchscreen kiosks in foodservice — by fast food chains, in particular — kiosks are becoming increasingly popular in the world of retail, by both big-box stores and smaller retail chains.

When used effectively, kiosks can help your customers shop more efficiently, increase the total amount spent by each customer in your store and produce a measurable return on investment in both the short and long term.

Have you considered using touchscreen kiosks as part of your retail business? Below, we’ve listed four ways that you can use retail kiosks to improve customer experience, free up your existing retail staff and run your retail business more successfully than ever before.

interactive kiosks

Use kiosks to answer “big” customer questions

One of the most effective ways to use interactive kiosks is to focus on answering “big” customer questions. These are questions that relate to categories of products (for example, bug sprays or diapers) rather than specific brands and models.

By focusing on answering big questions using interactive kiosks, you can quickly and efficiently guide customers towards specific areas of your retail store. Once they arrive at the right area, your staff can take over and lead them to the specific product they’re searching for.

This strategy improves efficiency and enhances the customer experience by letting your staff focus on answering specific questions and addressing specific needs, all while eliminating the simple issues that can easily be answered using a kiosk.

Add self-checkout kiosks to increase efficiency

In some retail environments, self-checkout kiosks can have a measurable positive effect on the speed at which customers can make purchases, all while helping you reduce staffing costs and use your existing employees more effectively.

Self-checkout kiosks are most effective for retail businesses that sell inexpensive items, such as supermarkets and grocery stores. Because customers can quickly scan and buy multiple items, there’s less of a need for you to maintain a large staffing team.

The end result is a smarter, more efficient business that speeds up shopping for customers and helps you improve your business’s margins by managing a smaller, more focused retail service and checkout staff team.

Install category kiosks in your big-box retail store

Do you run a large retail store with several sections? If so, installing sections for each section or category of goods is a great way to make navigating your store and finding specific products an easier process for your customers.

It’s far from uncommon for customers to get lost in a maze of aisles and product displays while searching for specific items. To improve navigation, try adding a kiosk with a list of products and their respective locations to each area of your store.

Coupled with an informational kiosk at the main entrance to your store, category kiosks can be extremely helpful for guiding customers around your store and allowing them to quickly locate specific products.

Speed up customer service using ticketing kiosks

If you run a large retail business, you’ll inevitably have customers returning goods, requesting help and approaching your service staff with a variety of concerns, questions and requests.

Ticketing kiosks are widely used in banking and utility businesses to sort customers into queues, allowing your team to provide better service. When used in retail, ticketing kiosks let you gain an extra level of control when your customers are queueing up to receive help.

From bill payments to returns, try adding touchscreen kiosks to your retail stores with a variety of options for customers. The orderly queueing makes managing the customer service side of your business easier than ever before, helping your team work as efficiently as possible.

The 4 Biggest Benefits of Kiosks for Your Business

Self service kiosks have grown from a niche product into an essential product for many businesses over the last decade, with major brands in industries such as food service and retail investing heavily in interactive kiosks for taking orders, providing faster service and communicating information.

A quick study of the benefits of kiosks explains why the trend has grown so rapidly. From reducing costs to providing a higher standard of service for customers, interactive kiosks have numerous benefits for both business users and customers alike.

If you run a business that’s built around customer interaction, kiosks – particularly customized kiosks from a high quality kiosk manufacturer – this can help you generate more revenue while reducing the amount you spend to run your business on a daily basis.

Below, we’ve listed the four most important benefits of using kiosks for your business, from reducing staffing costs to providing more power to your customers.

Increase efficiency and serve more customers in less time

One of the biggest advantages of interactive kiosks is that they allow your business to become far more efficient than it would be otherwise.

When used effectively, kiosks can significantly reduce the amount of time your customers need to learn more about your products and service, find specific information, place orders and go from “browsing” mode to “buying” mode.

Since kiosks are designed for specific tasks, such as accepting orders or processing credit card applications, they deliver fast and effective service in a fraction of the amount of time required to complete each task manually, helping you run a more efficient and effective business.

Reduce the cost of running your business

Not only can custom kiosks make your business more efficient from a time perspective — they can also create major savings and cost reductions that allow you to run your business far more efficiently from a financial standpoint.

Because kiosks are inexpensive to maintain and operate, they allow you to provide services at a significantly lower cost than a typical wage or salary. This also makes kiosks cost effective for a variety of tasks that simply aren’t affordable due to minimum wages and salary regulations.

Finally, because kiosks are so efficient, they can be used strategically to help you manage and run your business more effectively than before, all with fewer staff members and fewer ongoing costs.

Give customers a better shopping experience

When used correctly, kiosks aren’t an inconvenience for customers — in fact, they’re quite the opposite. An effectively used and well-designed kiosk can create a better shopping experience for customers than a traditional employee, especially in certain industries.

In retail, kiosks can provide helpful product-specific information across an inventory of hundreds or thousands of products, with details that are impossible for employees to memorize quick and easy to access.

In food service, kiosks let customers verify orders before they’re delivered to the kitchen and add custom requests on a level that isn’t possible otherwise. In both cases, customers enjoy higher quality service without any increase (and potentially with a reduction) in the cost of goods.

Free up your staff to focus on more important tasks

Kiosks not only allow you to run your business more efficiently with fewer employees — they also let your existing employees focus on the most important aspects of your business as other tasks are automated and optimized.

In the food service world, brands like Panera Bread have used kiosks to automate large parts of the ordering process, allowing more employees to spend their time helping customers within the restaurant itself.

Kiosks are also widely used in retail to automate some aspects of the checkout process, freeing up a larger number of employees to work within the store to help customers and provide a high quality experience.

 

3 Industries Using Self Service Kiosks Effectively

Self-Service Kiosk Design

Over the last decade, self-service kiosks have grown in popularity, with brands in a wide variety of industries switching to kiosks for tasks such as providing information, taking customer orders and allowing faster service.

Kiosks offer a number of benefits for both businesses and customers. For businesses, they’re a way to reduce labor costs while improving the efficiency of service, helping customers get what they need faster, easier and more effectively.

For customers, kiosks provide a way to discover information and purchase products without the inefficiencies of traditional customer service. Kiosks also allow for a level of customization that’s often impossible the “old fashioned” way.

One of the most interesting realities of the huge growth in the popularity of kiosks is that they’re being used in a variety of industries, from hospitality to retail. Below, we’ve highlighted three of the industries that are using kiosks most effectively, along with specific kiosk-focused brands.

Food Service Kiosks

Fast food and casual dining brands have been some of the biggest advocates of kiosks, largely in response to rising wages and demands for fast, efficient service from customers. Brands like McDonald’s, which traditionally rely on service staff, are increasingly turning to kiosks.

Last year, McDonald’s announced that it would begin to use interactive kiosks at all of its 14,000 locations across the United States. The fast food giant also plans to add table service, with staff tasked with bringing order to customers at their tables instead of requiring food to be picked up.

In this way, the introduction of kiosks into the fast food industry has helped customers. Not only is it easier to order than ever — customers also receive table service similar to what they’d get at a more expensive traditional restaurant.

Other restaurant brands, such as Panera Bread, have also started using kiosks to take orders from customers. The company implemented kiosks on a mass scale in 2015 as part of a brand “reinvention” process, allowing for more employees within each location.

Retail Kiosks

Kiosks aren’t just a hot topic in the food service industry — they’re also becoming increasingly popular for retailers. From big-box stores to small retail chains, many of the country’s biggest retail brands are investing heavily in kiosks and service-focused automation.

Walmart, for example, recently started testing in-person pickup kiosks at one of its locations in Oklahoma City. The retail kiosk allows customers to order their groceries online and pick them up at any time of day, saving shoppers from having to browse their store manually.

Retail giant Target has also tested kiosks in many of its stores. In 2013, the big-box retail chain added iPad kiosks to the baby departments of many of its stores, giving customers the ability to quickly and easily access information on specific products.

Kiosks for Hospitality and Tourism

Over the last few years, self-service kiosks have started to become a more common sight in the hospitality and tourism industry. A Tunisian luxury hotel, Hotel La Cigale, became one of the first hotel brands to embrace automation when it added a “reception” kiosk to its front desk area.

Hotels, offices and other businesses that traditionally have reception staff have benefited from the rise of kiosk manufacturers producing reception and service kiosks — interactive kiosks that can answer common customer questions, provide directions and grant access to guests.

Choosing a Kiosk Manufacturer: 3 Simple But Effective Tips

When used correctly, interactive kiosks can be a valuable asset for your business, helping you to reduce and eliminate customer queues, simplify your customer service process and cut your staffing costs by a significant amount.

Like all commercial equipment, it’s important to choose the best kiosk manufacturer in order to avoid poor quality products, reliability issues and other common problems that can cause major problems for your business down the line.

Take the “cheapest is best” approach to buying kiosks, for example, and you could end up with higher long-term costs than you bargained for.

Below, we’ve shared three tips that you can use to choose a high-quality kiosk manufacturer for your in-store kiosks to reduce the risk of reliability problems, help you avoid the most common issues and keep your kiosk maintenance as simple as possible.

Custom Kiosk Manufacturer

Choose a local, US-based kiosk manufacturer

There are many companies manufacturing interactive kiosks today, ranging from domestic kiosk manufacturers located in the United States to international companies offering kiosks for import that are manufactured abroad.

As a business owner, it can be tempting to choose the cheapest option, even if it means buying from another country. With kiosks and other essential business tools, this “cheap is best” type of approach can often cost you far more than buying a premium solution locally.

By purchasing your kiosks from a company that manufactures in the USA and has local service and maintenance options, you not only support the local economy — you also make it easier to request and receive the service you need to run your business.

Effective businesses always aim to minimize risks. By buying your kiosks from a domestic brand with a real service and maintenance presence, you significantly reduce the risk of having to deal with slow, unresponsive or inconvenient service.

Test a variety of kiosks to find your best options

Interactive kiosks come in a variety of types and designs, from standard kiosks designed for use in retail environments to industrial kiosks built with the needs of factory employees and industrial users in mind.

Before you invest in kiosks for your business, it’s important to know what you’re looking for and to test a variety of different kiosk options to discover the best choices for your business.

Like with any major purchase, great research means great results. If you’re searching for kiosks for your business, we’re happy to help you narrow down your search and discover the best kiosk options for your unique needs, specifications and budget.

Do you have specific needs? Consider custom kiosks

Most commercial kiosks come in a variety of designs and styles to suit the needs of the majority of customers. However, some businesses and organizations have specific needs that aren’t met by the standard kiosks available on the market.

If you need a kiosk for a specific purpose, it could be worth investing in a custom kiosk design for your business. Custom kiosks can be built around a specific design or with additional core features that you customers, clients or employees need.

We understand that every business has different requirements, which is why we offer a massive range of customization options for our kiosks. If you’re interested in custom kiosks, our staff can help you understand the kiosk designs and customization options that are currently available.

The 4 Principles of Using Kiosks for Queue Reduction

Self service kiosks are used by tens of thousands of businesses around the world to increase efficiency. One of the biggest benefits of kiosks is their ability to massively reduce queues in retail and service environments.

Reducing queues using self service kiosks isn’t quite as simple as installing them and hoping for the best. In order to successfully cut down queues, you’ll need to create a ‘flow’ from kiosk to counter and a simple, user-friendly kiosk system.

In this blog post, we’ll share four strategies that you can use to downside queues in your place of business and create a more efficient environment for your customers using self service kiosks.

Keep your user interface intuitive and simple

The best way to use self service kiosks for queue reduction is by encouraging people to use them for quick, simple tasks. A classic example of this is a self service kiosk in a bank that assigns tickets based on the requirements of the customer.

One key to efficient queue management is creating a user interface and kiosk work flow that’s intuitive and simple. Customers should intuitively know what to do with your kiosk, even if it’s their first time using it.

Using large buttons, a clear typeface and simple instructions, you can ‘guide’ users through your kiosk naturally. The easier your interface is to use, the less time most people will spend using your kiosk and the faster your queues will move.

Create a flow from your kiosk to your counter

Another key aspect of queue reduction is using your kiosks to manage tasks that are otherwise time-consuming and unsuitable to queue flow. When used properly, a self service kiosk is part of the ‘flow’ towards your counter.

Before considering a self service kiosk, break down your checkout process into steps and calculate how long each step takes, on average. Kiosks are best used as a way to manage steps that take a lot of time for a human but can quickly be automated.

From printing tickets for a sorted queue to replacing an in-person checkout, find a way for your kiosks to fill a gap in the checkout or order process that creates a flow of customers from the kiosk itself to your counter.

Place kiosks away from queues and waiting areas

Queues naturally develop when people aren’t sure what to do or where to go. When a checkout area is neatly organized and designed for maximum flow, efforts to limit queues are almost always more effective.

Placing a self service kiosk in the center of your checkout area can create blockages that confuse customers and worsen queues instead of fixing them. Avoid this issue by placing kiosks near counters but far enough away to prevent crowding.

Focus on 1-3 common customer tasks and processes

What are the three most common processes customers perform at your checkout or service desk? From making a purchase to requesting a ticket, your kiosk should only focus on a few tasks for maximum efficiency.

Most customers are naturally in a rush, and when a kiosk’s interface is too complex or specialized, they’ll skip it in favor of an old-fashioned counter. Use your kiosks to speed up your three most common processes and effectively reduce queues.

Customizing Your Kiosk: 5 Ways to Make Your Kiosk Strengthen Your Brand

For most companies, kiosks are a way to increase efficiency rather than strengthen a brand. However, with the right degree of customization a kiosk can be an incredibly valuable tool for developing and strengthening your brand.

From customizing its color scheme to promoting special offers, this blog post covers give simple but effective ways that you can use self service kiosks to strengthen and enhance your company’s brand.

Customize your kiosk’s color

Most kiosks are sold in black and white. If you’d like to make your kiosk better suit your brand, customize it by installing paneling that matches the colors used in your logo and corporate identify.

Different parts of your kiosk can be customized, from the structure itself to small panels that surround displays and buttons. Choose colors that match your logo to make your kiosk stand out and remind users of your company’s visual identity.

Integrate your company logo

Don’t just use your company colors to customize your kiosk – add your logo to its signage or screen. It’s easy to add a display featuring your company’s logo to your kiosk, either on the structure itself or on a second LCD display.

Adding a LCD display to the top of your kiosk lets you display special offer, coupons and other information. A kiosk placed in a location that receives high foot traffic can double as a permanent advertisement for your company’s latest products and offers.

Customize your user interface

Don’t limit your brand to your kiosk itself. Customizing your user interface is a great way to increase recognition of your logo, slogan and other important aspects of your corporate identity.

Customizing your kiosk’s user interface is a simple and inexpensive way to increase the amount of exposure customers have to your brand. Add a logo to the corner of your display for free, highly effective branding.

Promote your latest offers

Most businesses think of kiosks as tools to speed up processes and cut down queues, but they’re actually far more than this. A kiosk can be a highly effective promotional tool for telling customers about your latest offers.

Would you like to increase awareness about a new product or service? Add a splash screen to your kiosk that displays when it isn’t in use advertising your new product so that customers notice it before interacting with your kiosk.

Build an email marketing list

Email marketing is one of the most effective ways to bring customers back to your business, and a self service kiosk is a fantastic platform for collecting emails from your existing customers.

Once customers have paid their bill or completed their order, display a form which can be used to enter their email address. Many customers will opt in for a discount or special offer, helping you build a lucrative email marketing list.

Kiosk Usability: 5 Techniques for Making Your Kiosks Easier to Use

From reducing the size of queues to significantly lowering your operating costs, the benefits of self service kiosks are numerous. Like any new technology, kiosks can be challenging for some customers to use at first.

However, it’s easy to simplify your kiosks and make them more usable for all types of customers. In this blog post, we’ll share five simple but effective usability tips to make your kiosks more user-friendly and streamlined.

Use large, easy-to-read typefaces

Many merchants make the mistake of treating their kiosk as a platform for listing detailed information. Instead of focusing on detail, structure your kiosk’s text as if it’s a conversation with a customer and use short, simple prompts.

Use large typefaces that are clear and easy to read to increase visibility and make using your kiosk as simple as possible for customers. Simple elements like spacing and font size can make a big difference in terms of your kiosk’s display readability.

Use standardized interface elements

Icons and other interface elements can be used to replace text in your kiosk’s user interface. For example, if your kiosk accepts payments, buttons for cash and credit cards can replace text while keeping your kiosk easy for users to understand.

When you replace text with icons and other interface elements, make sure they’re standardized and well known. Obscure icons can often do more harm than good in terms of your kiosk’s usability.

Use large buttons and UI elements

If your kiosk has a touchscreen, it’s important to use large buttons and UI elements that users will have no issues interacting with. It’s also important to place buttons in the same position on multiple screens to create a ‘path’ through your interface.

Remember that most users won’t be absolutely precise when operating your kiosk’s touchscreen, and that accidental touches will slow down the process. Use large and user-friendly buttons and other elements to make using your kiosk nice and simple.

Avoid long and detailed forms

Does your kiosk interface include data entry forms? If so, keep them as short and straightforward as possible to make the process of entering information as simple as possible for customers.

For bill payments, let customers provide a short reference number instead of using their full name or account ID. The shorter your forms are, the easier users will find it to use your self service kiosks.

Offer support for multiple languages

Customers are more likely to use your kiosk if its interface offers support for their native language. If your business is located in an area where multiple languages are spoken, make sure you provide support for all of the commonly spoken ones.

In the United States, this generally means offering support for second languages like Spanish and Chinese. In large cities, providing support for several languages makes it easier for non-native English speakers to operate your kiosk.

5 Ways to Make Customers Love Using Your Self Service Kiosks

From bill payments and bookings to queue management, self service kiosks are used by tens of thousands of businesses around the world for thousands of common tasks and processes.

Installing self service kiosks in your business is a great way to reduce queues, lower your staffing requirements and reduce expenses. However, kiosks need to be used in the right way to encourage customers to interact with them.

In this blog post, we’ll share five simple tactics that you can use to make your kiosks more appealing for customers and increase the number of people that use your self service kiosks.

Use an intuitive, user-friendly interface

Although kiosks have become significantly more popular over the last decade, they are still new and unfamiliar for some shoppers. Using an intuitive, simple interface makes interacting with a kiosk easier for first-timers.

Use large text in your kiosk to increase readability and large buttons that make it as easy as possible for customers to operate. Remember that now all of your customers will be confident using a touchscreen kiosk and that a simple UI can be very helpful.

Provide plenty of help and guidance

Many shoppers avoid using kiosks because they’re concerned that they won’t know how to operate them. Make your kiosk more enticing by providing detailed help and instructions so that anyone – young or old – can use it.

Simple step-by-step guides for your kiosk’s most common actions are the ideal way to simplify operating your kiosk. Once customers have used it once, they’ll know the basics of operating your kiosk and won’t hesitate to use it again.

Keep offering over-the-counter support

Most customers will be happy to save time by using a kiosk, but many still prefer to make purchases or inquiries over the counter. Continue offering over-the-counter support for shoppers to make them feel more at home and comfortable.

Think of self service kiosks as a way to reduce your staffing requirements, not to cut them entirely. Shoppers that prefer over-the-counter support also benefit from self service kiosks, since they reduce the time they’ll spend waiting in line.

Offer a choice of frequently used languages

In regions where multiple languages are spoken, it’s worth offering your self service kiosk interface in more than one language. This is particularly important if you offer a product or service that attracts an international audience.

From bill payment systems to retail check outs, try to offer at least the three or four most common languages for your region. Many people will be more confident when using your kiosk if it’s available in their native language.

Position your kiosks out of the way

Kiosks should be positioned similarly to checkouts – in an area that’s convenient for customers yet out of the way of most foot traffic. When people have plenty of space, they’ll feel more comfortable using your self service kiosks.

If your kiosks are positioned close to a retail checkout, consider setting them off to the side so that kiosk users don’t feel crowded or compelled to rush through their transaction due to queues or foot traffic.