The Importance of Touchscreen Information Kiosks

One of the greatest business innovations of our time is a touchscreen information kiosk. When used for business purposes, this modern information solution can literally have everything from bank account information to airline tickets immediately at your fingertips. Information kiosks have interactive touchscreens that serve many purposes. They make it easy for customers to do a variety of transactions and activities without having to go to the physical office of a business such as a bank. It also enhances the customer service provided by a business with around the clock access which can translate into profit and overall business savings.

Many touchscreen information kiosks are accessible and located in highly visible public areas or on business premises. Whether you are at a shopping mall, hospital, university or in a corporate building, you will likely find many information kiosks. They can be programmed for area maps or a directory when owned by a mall to help visitors in the area have a better idea of where they are and where they want to be. Kiosks can be set to direct these visitors to other key points in the surrounding area. In short, a directory kiosk keeps visitors from getting lost or will help them find what they are looking for in a given area.

Information kiosks can be customized to demonstrate your brand and business identity. This will help your business stand out in a crowd such as a trade show. Kiosks work effectively as a marketing tool aside from being a reliable source of information. Information kiosks have a clear and bright interactive display with a touchscreen that will quickly respond to the heat from a fingertip.

Wall-mounted or freestanding touch screens allow your customers to have access to all the information they will need to know about the service or product your business provides. The touch screen kiosk is an effective tool for information and can be more efficient than having them speak with an actual employee. It can free up time for your personnel as the kiosk can assume the role of an employee.

Interactive information kiosks help improve the efficiency of your business. The kiosks work every day of the year without getting sick or taking time off. The kiosks deliver an equal level of quality and consistency with each user experience. They can perform multiple and mundane tasks like answering questions, facilitate transactions, or provide a service. This gives your staff more time to work on more important matters and difficult responsibilities as they relate to the business.

Information kiosks enhance customer service by providing them with a simple yet unique experience. These machines can provide users with more than information, perform retail operations, document scanning and uploading, payment acceptance, and other tasks when pre-programmed or customized for your business. Kiosks have become so advanced they can hold detailed information in a digital catalogue of your products and services to accept orders, make changes to them, and provide user registration for future use and marketing purposes. Now customers are enabled to avoid long waits on hold with a service line and perform tasks they need completed right at their fingertips. Information kiosks enable your business to provide fast and efficient service that equate to long-term customer satisfaction.

CompuStation, Inc. is a reliable manufacturer of customized and commercial kiosks with over 14 years of manufacturing experience. They have kept up-to-date with the latest trends in the production of informative touchscreen kiosks. They can customize your information kiosks with high tech interactive screens and systems that comply with your how your business operates. The customized design of both the exterior and interior system will be made to suit your specific business needs. Once the custom specifications are given, they will provide you the best solution for an informative kiosk design that is right for your company.

We Found the Solution – Touch Screen Kiosks for Retail Companies

What is touch screen or interactive kiosk?
It is a computer terminal featuring specialized hardware and software that provides access to information on a specific product or performs a basic service. Similar to a modern day customer service assistant, kiosks are typically found in public areas where people can obtain answers to questions or have access to a business service twenty-four hours a day.

Below are some of notable benefits of having touch screen kiosks for a retail business;

  1. Enhances customer service – touch screen kiosks can perform functions like providing information, processing registration and other business service that can use an electronic interface. This also minimizes liability of counter staff for and misinformation of the data recorded.
  2. Increase sales – this is the main target of the company providing access to touch screen kiosks. It is great for creating sales promotions, discounts, bundled packages and other enticing advertisements that will encourage customers to buy and buy more!
  3. Delivers fast ROI – Increasing sales means a better return on the investment. In a recent study, it shows that retail companies who use interactive touch screen kiosks have a significant increase in revenue.
  4. Reduce costs – Reducing overall business expenses is one of the main reasons why companies are switching to touch screen kiosks. Kiosks don’t take sick leave, vacation time, maternity leave, bereavement time off, or any other leave of absence from their job. They also don’t get stuck in traffic or take overtime pay, holiday pay or stay late to work nights.
  5. Improves efficiency – With the software being installed and secured, kiosks can perform mundane tasks like providing information while the employee is doing another job or while the customer is waiting for their product or order.
  6. Improves customer buying experience –Being served by an interactive assistant, and experiencing a better customer service interaction with the assistance of touch screen kiosks, ends up resulting is an improved customer buying experience. Touch screen kiosks can assist more efficiently to customer inquires about basic information on the products and service the retail company offers.
  7. Boosts job satisfaction – With employees focused on sales or their specific task at hand, retail staff can use their skills and talents on a more important or complex matters of the business.
  8. Help analyze consumer behavior – When a customer starts using touch screen kiosks, the computer will recognize their behavior and redirect them to further help a specific need.  The kiosk can be programmed to offer suggestions on products or services currently available at the store. With the information also stored (if downloaded or encoded at the time of customer registration), the retail establishment can also include them on their mailing list and send them product offerings according to their behavior the last time they visited the store. This gives the establishment a step ahead to further sales with the added marketing initiative taken by the kiosk.

Humans cannot be replaced by a robot in all aspects of personal service. However, interactive kiosks can do the same tasks as a customer service person except the presence of a human body is not needed and if the customer is happy it’s almost the same thing. Investing in this equipment can truly help a company increase revenue with the cost saved on hiring service personnel and other business costs incurred by simply avoiding human error.
For more information and to learn more about customizing your business touch screen kiosks, contact CompuStation. They have a wide variety of choices for corporate standards of service and they will customize all kiosks to meet your company needs.

Understanding Touchscreen Kiosk

Businesses should always be on the lookout for ways to further innovation and incorporate new ideas into their operational process.  Often, this includes the use of new technology as businesses that do not stay up to date will likely face overall growth challenges and fall behind when competition arises.  Staying ahead of the game by using technology will greatly benefit any company when it comes to new developments that will improve or simplify standard procedures and increase overall revenue.  One innovation that is becoming widely used on an international scale is a touchscreen self-service kiosk.

What are touchscreen kiosks?
Touchscreens have been in development for quite some time, and have now become mainstream due to their simplified easy-to-use functions and program applications.  For businesses, it is common to use touchscreen self service kiosks in order to reduce personnel costs and allow for twenty-four hour customer service.  A touchscreen kiosk is a type of self service kiosk that incorporates a set of menus for customers to interact with in order to easily complete a business transaction. It is often made up of a screen for the customer interface and a computer connected to the business network.  Everything is housed inside a kiosk plastic or metal enclosure for protection.  These self service kiosks are customized with menus and appearances to meet corporate standards as well as the needs of the customer.
What are the benefits of a touchscreen kiosk?
There are many benefits of using a touchscreen self service kiosk.  First, it allows customers to interact with a business at a remote location.  Many touchscreen interactive kiosks are placed outside of a physical location of a business for convenience.  These self service kiosks can be readily available anytime if the business is open or closed.  This reduces overhead business costs without sacrificing productivity.
What should be considered in using a touchscreen kiosk?
Before a business incorporates a touchscreen self service kiosk into its general operation, there are a few things to consider.  The business needs to identify which part of its operation can be incorporated into customer use of a self service kiosk.  Normally, these are customer-interfacing processes like payments, simple transactions, providing basic information, and inquiry.
Another important consideration is the menu for the kiosk operating process.  When building a self service kiosk it must be customized to fit a business task into a simple set of menus.  It should be very easy to follow and understand otherwise customers will not use it and simplified reprogramming will need to take place in order to be useful.
Security is another aspect to consider on behalf of the customer and the business.  Your kiosk should be placed in a secured location and it should have a tough enclosure especially if it will be placed outdoors.  For payment kiosks, there should be security personnel guarding the area in high-risk locations or at least a camera to record transactions.
If you are thinking of improving your business operations to include twenty-four hour service then using a touchscreen self service kiosk is an excellent idea.  Just make sure to review the ideas mentioned to ensure that your business will fully reap the benefits.

What are the Different Uses of Bill Pay Kiosks

Bill pay kiosks add immediate value to any business who uses them and to the customer experience when used for self-service payments.  A bill payment kiosk that has multiple uses offers the customer a secure solution to complete transactions.  They also can provide a business with customized reports.  These reports often cover services beyond just paying a bill, such as details on; cash transaction amounts, account balances, credit card payments and debits (when used), account opening registration, and more.
Bill pay kiosks are widely used by businesses small and large across various industries worldwide.  An example of the varying industries aside from those widely known such as banks, airlines, now top schools like Florida International University installed bill payment kiosks to ease the collection of payments for university services.  It eliminated students having to wait or stand in long lines to pay for tuition and other fees.  It made it convenient for students to make their payment for educational services in a timely manner. They are able to enroll on time for their classes as payment was quickly and easily accepted and it eased the burden of a complicated collection system for the university.

Insurance companies have also made use of bill payment kiosks.  Countertop and free standing kiosks allow their customers to request for a detailed insurance quote in just a few simple steps.  The kiosks are made with interactive touch screens which enable them to put in their vital information, preferences for the coverage, and other data to come up with a quotation according to their needs. These kiosks also accept payments for existing customers by providing them with account details and the amount they have to pay.  By enabling active customers to pay on time without the need for a collection agent, their policies remain enforced and they are covered by the benefits of their insurance policies.

Banks are heavy users of bill payment kiosks.  By allowing customers to access their bank information remotely, individuals and businesses can see the details of their accounts, make deposits, pay their credit card bill or other bill payments and perform multiple transactions at any time.  Their clients do not have to run to the branch and line up to do all these transactions.  Providing accessibility to their services with the installation of numerous bill payment kiosks, more people will want to do business with them.

One distinct feature of bill payment kiosks is that they are easily identifiable by their design. They can be customized to carry the logo or brand of the business that customers are familiar with.  These kiosks are fit with computer hardware and systems that comply with business operations.  In a glance, a customer can identify a self service kiosk and know if they are using a specific bank’s ATM machine.  The customization also allows customers to perform transactions anytime and anywhere that a self service kiosk exists.

Likely in the future, self service bill payment kiosks will be used for the payment process of rent to landlords by providing all-day access in making full and partial payments when permitted.

With the ease and convenience of its use, bill payment kiosks have become an innovative and useful tool that will boost revenue across many industries worldwide.

Grow Your Business With Kiosk Payment Machine

Today’s fast-paced world creates business environments where competition is stiff and staying ahead is survival.  Innovating your products or services is imperative to keep up with changing demands economically and technologically.  There are several ways to continuously improve your company – some of which include; trainings and seminars to equip your employees and sales team, create a reward system to keep existing clients, and find ways to innovate to increase revenue with technology such as using self service kiosks.

Some companies find ways to go international with online training seminars using just a portion of their business, and become more visible online with digital marketing and consistently innovate.  Creating a way for your business to be different from others.  Being unique, and be consistent creating a niche when possible also helps consumers differentiate what is the best fit for their needs.   Consumers today are typically impatient with regard to time constraints, internet wifi connection, traffic, etc.  Providing them with an alternative way to make their life easier, especially with user friendly technology will make a huge difference for them on where their business goes.
One way to innovate your product or service is to be present in as many areas as possible locally and internationally if possible.  Business expansion means more customers and the best way to accommodate them is with the latest advances in technology.  The creation of a kiosk payment machine is a definite asset to businesses ready for company growth without the need to acquire additional human resources.

Why would you choose kiosk payment machine?
There are advantages to both the business and consumer when they choose to have a kiosk payment machine.
Benefits to company

  • No need to employ an employee
  • Can be monitored remotely
  • Requires minimal training for current staff as it only needs a weekly or monthly maintenance check
  • Helps other business by increasing foot traffic where it is installed
  • Can serve clients twenty-four hours a day, seven days a week as long as there is electricity and active internet service
  • Avoids theft from employees, all transactions are computer based with strict security protocol
  • Up-sell and cross-sell promotional products and services with menu items for additional consumer services and through customer registration

Benefits to customers

  • Easy to use, point and click options
  • Can be used 24/7 in most areas
  • Good for individuals working 9-5 hours with access to payment kiosks after office hours
  • Easy to access at convenience stores, shopping malls and public areas
  • Alternative to waiting in long lines at business offices
  • Offer multiple language options
  • Faster transactions

Ultimately, having a kiosk payment machine for your company is beneficial to everyone involved with your company.  Investing in self service kiosks will be worth every penny as they will pay for themselves in due time.
A common question asked is “where do I find a kiosk payment machine manufacturer?”  There is a company called Compustation that makes kiosks of all types such as public informational kiosks, industrial kiosks, and customized business kiosks, all depending on your needs.  Compustation has been in the industry of manufacturing kiosks for fourteen years and follows NEMA standards.  They have experienced and well trained engineers to handle your orders ensuring quality, safety, with cost effective products for your company.

Counting Down the Benefits of a Cash Payment Kiosk

Business goals typically include an annual review to make sure each and every process within the company is running in a cost efficient manner.  Cost efficiency does not necessarily mean cutting down cost by only using the cheapest materials or products out there, etc.  To be cost efficient means making every penny count for everyone involved, customers, employees, and shareholders if the company is publicly traded.  That means planning every purchase and appropriately funding each department as necessary to get the best return on the investment and use it for business growth.

As productivity and profits grow, businesses are seeing the cost efficiency and value of using a self-service kiosk in various aspects of their customer service departments.  One of the more popular self-service kiosks used worldwide in businesses of all types is the cash payment kiosk.  This type of kiosk is now being used by movie rental companies, major airlines for baggage payments, and even large video game arcades to take payments and issue a re-usable transaction card for their machines.  Far and wide, businesses are going digital and incorporating technology into their corporate procedures, payment processing departments, and customer service to save time, money, human error, and keep close account of consumer habits for their benefit.  Below are a few of the business benefits of using a self-service kiosk for cash payments.

Lowers Cost
One of the main benefits of a cash payment kiosk is that it lowers business costs spent on employees.  The use of a self-service kiosk for cash payment allows you to do away with an extra person that will accept such payments and perform basic transactions.  By using a kiosk to perform the task of handling cash payments, you can channel the productivity of your employees into the other aspects of the business.

Another advantage of having a cash payment kiosk in place is workplace accuracy.  A kiosk for cash payments is made up of computers that are programmed to perform specific tasks.  By allowing computers to perform the task of cash handling, the element of human error is eliminated.  Businesses rely so much on accurate cash flow and accounting that with a self-service kiosk accepting cash payment accuracy is improved.

One of the most common concerns for businesses especially those that handle cash at the workplace is security.  Incidents of theft can be common in certain industries where cash is handled, whether considered to be petty or grand, it is often an employee who is responsible.  By incorporating the use of a cash payment kiosk, employees will no longer be exposed to handling the cash.  It will go straight into the kiosk limiting human interaction.  Furthermore, each transaction is accurately recorded into the software system incorporated into the kiosk customization so your business will not suffer a loss.  The accounting system for the cash flow will now be easy.  Simply download a compilation of each transaction record and you will be able to trace every dollar that goes into the kiosk.
Alternative for online payments
Despite living in the informational age, some customers are still skeptical about making online payments.  By placing kiosks that can accept their cash payments, customers can simply go to those machines and make payments without the need to have individuals physically present to accept such payments.  Self-service kiosks are an excellent alternative for customers who do not want to make payments online.
There are other payment processing systems that a self-service kiosk will provide depending on your company needs. It is time that you incorporate one in your business and get the return on your investment of this useful machine.

How to Select the Best Kiosk Enclosure Manufacturer

Interactive kiosks are a valuable asset for a business if they are used correctly.  They help to answer questions, eliminate or reduce long wait times on the phone or in line at a business storefront.  Using a self service kiosk simplifies the process of customer service and cuts your labor cost by a significant amount.
With all equipment used commercially, it is imperative that you select a professional kiosk enclosure manufacturer to get the best quality product and enjoy the reliability of having a kiosk.  This is also key to avoid experiencing common problems that may affect your business in the future.
Taking cost into consideration when making the right choice in the initial selection process of a kiosk and enclosure is important similar to buying a car.  When you buy a kiosk and enclosure it is wise to avoid long-term repair costs that turn out to be more expensive than what you expected.
Here are some tips when selecting a kiosk enclosure manufacturer who can provide you with quality products to reduce the risk of efficiency problems, and avoid common set backs to maintain your kiosk long term.

  1. It is best to choose a U.S. based kiosk manufacturer
    With so many kiosk manufacturers today, from the domestic to international based manufacturers, it can be tough to make a decision on which one to choose for your business.  There are options to choose the cheapest offer even if the manufacturer is based in another country.  In the long run, this option may be costly more so than buying a custom kiosk from a reputable manufacturer.
    If you buy your kiosk from a U.S. manufacturer, you have immediate access to its service department, answers for maintenance needs and reduced risk.  Business operation managers know to weigh options for the least risk and meet the needs of their department budget.  By purchasing a domestic kiosk brand with client service and maintenance, you eliminate your risk of dealing with inconvenient, unresponsive, or slow service.
  2. Test several kiosks before making a final decision
    There are various types and models of interactive kiosks.  There are more standard kiosk models which are designed to be used in retail environments.  Industrial kiosks designed to provide the needs of industrial users and factory employees, and more.
    Before buying a kiosk, it is good to know the specific purposes for its use and try out several models and designs of kiosks that best fit the needs of your business.  Balancing the kiosk cost with an enclosure will be an effective way to budget the investment.
  3. Try customized kiosks
    If you have a specific need or design, try out a custom made kiosk.  Some commercial kiosks may not fit the design or purpose you have in mind even if there are many of them available.  It may be a better decision to invest in a customized kiosk design that will help in the efficiency of your business.
    Customized kiosks are built around your specific design or have added features that are important for the needs of your clients and employees.  A good manufacturer such as Compustation can work with you on these specifications and produce the kind of kiosk your business needs.

4 Ways to Use Retail Kiosks Effectively

From providing information to helping your customers make purchases more efficiently, kiosks can have numerous benefits for businesses of all types.

While most kiosk-related press focuses on the use of touchscreen kiosks in foodservice — by fast food chains, in particular — kiosks are becoming increasingly popular in the world of retail, by both big-box stores and smaller retail chains.

When used effectively, kiosks can help your customers shop more efficiently, increase the total amount spent by each customer in your store and produce a measurable return on investment in both the short and long term.

Have you considered using touchscreen kiosks as part of your retail business? Below, we’ve listed four ways that you can use retail kiosks to improve customer experience, free up your existing retail staff and run your retail business more successfully than ever before.

interactive kiosks

Use kiosks to answer “big” customer questions

One of the most effective ways to use interactive kiosks is to focus on answering “big” customer questions. These are questions that relate to categories of products (for example, bug sprays or diapers) rather than specific brands and models.

By focusing on answering big questions using interactive kiosks, you can quickly and efficiently guide customers towards specific areas of your retail store. Once they arrive at the right area, your staff can take over and lead them to the specific product they’re searching for.

This strategy improves efficiency and enhances the customer experience by letting your staff focus on answering specific questions and addressing specific needs, all while eliminating the simple issues that can easily be answered using a kiosk.

Add self-checkout kiosks to increase efficiency

In some retail environments, self-checkout kiosks can have a measurable positive effect on the speed at which customers can make purchases, all while helping you reduce staffing costs and use your existing employees more effectively.

Self-checkout kiosks are most effective for retail businesses that sell inexpensive items, such as supermarkets and grocery stores. Because customers can quickly scan and buy multiple items, there’s less of a need for you to maintain a large staffing team.

The end result is a smarter, more efficient business that speeds up shopping for customers and helps you improve your business’s margins by managing a smaller, more focused retail service and checkout staff team.

Install category kiosks in your big-box retail store

Do you run a large retail store with several sections? If so, installing sections for each section or category of goods is a great way to make navigating your store and finding specific products an easier process for your customers.

It’s far from uncommon for customers to get lost in a maze of aisles and product displays while searching for specific items. To improve navigation, try adding a kiosk with a list of products and their respective locations to each area of your store.

Coupled with an informational kiosk at the main entrance to your store, category kiosks can be extremely helpful for guiding customers around your store and allowing them to quickly locate specific products.

Speed up customer service using ticketing kiosks

If you run a large retail business, you’ll inevitably have customers returning goods, requesting help and approaching your service staff with a variety of concerns, questions and requests.

Ticketing kiosks are widely used in banking and utility businesses to sort customers into queues, allowing your team to provide better service. When used in retail, ticketing kiosks let you gain an extra level of control when your customers are queueing up to receive help.

From bill payments to returns, try adding touchscreen kiosks to your retail stores with a variety of options for customers. The orderly queueing makes managing the customer service side of your business easier than ever before, helping your team work as efficiently as possible.

The 4 Biggest Benefits of Kiosks for Your Business

Self service kiosks have grown from a niche product into an essential product for many businesses over the last decade, with major brands in industries such as food service and retail investing heavily in interactive kiosks for taking orders, providing faster service and communicating information.

A quick study of the benefits of kiosks explains why the trend has grown so rapidly. From reducing costs to providing a higher standard of service for customers, interactive kiosks have numerous benefits for both business users and customers alike.

If you run a business that’s built around customer interaction, kiosks – particularly customized kiosks from a high quality kiosk manufacturer – this can help you generate more revenue while reducing the amount you spend to run your business on a daily basis.

Below, we’ve listed the four most important benefits of using kiosks for your business, from reducing staffing costs to providing more power to your customers.

Increase efficiency and serve more customers in less time

One of the biggest advantages of interactive kiosks is that they allow your business to become far more efficient than it would be otherwise.

When used effectively, kiosks can significantly reduce the amount of time your customers need to learn more about your products and service, find specific information, place orders and go from “browsing” mode to “buying” mode.

Since kiosks are designed for specific tasks, such as accepting orders or processing credit card applications, they deliver fast and effective service in a fraction of the amount of time required to complete each task manually, helping you run a more efficient and effective business.

Reduce the cost of running your business

Not only can custom kiosks make your business more efficient from a time perspective — they can also create major savings and cost reductions that allow you to run your business far more efficiently from a financial standpoint.

Because kiosks are inexpensive to maintain and operate, they allow you to provide services at a significantly lower cost than a typical wage or salary. This also makes kiosks cost effective for a variety of tasks that simply aren’t affordable due to minimum wages and salary regulations.

Finally, because kiosks are so efficient, they can be used strategically to help you manage and run your business more effectively than before, all with fewer staff members and fewer ongoing costs.

Give customers a better shopping experience

When used correctly, kiosks aren’t an inconvenience for customers — in fact, they’re quite the opposite. An effectively used and well-designed kiosk can create a better shopping experience for customers than a traditional employee, especially in certain industries.

In retail, kiosks can provide helpful product-specific information across an inventory of hundreds or thousands of products, with details that are impossible for employees to memorize quick and easy to access.

In food service, kiosks let customers verify orders before they’re delivered to the kitchen and add custom requests on a level that isn’t possible otherwise. In both cases, customers enjoy higher quality service without any increase (and potentially with a reduction) in the cost of goods.

Free up your staff to focus on more important tasks

Kiosks not only allow you to run your business more efficiently with fewer employees — they also let your existing employees focus on the most important aspects of your business as other tasks are automated and optimized.

In the food service world, brands like Panera Bread have used kiosks to automate large parts of the ordering process, allowing more employees to spend their time helping customers within the restaurant itself.

Kiosks are also widely used in retail to automate some aspects of the checkout process, freeing up a larger number of employees to work within the store to help customers and provide a high quality experience.


3 Industries Using Self Service Kiosks Effectively

Self-Service Kiosk Design

Over the last decade, self-service kiosks have grown in popularity, with brands in a wide variety of industries switching to kiosks for tasks such as providing information, taking customer orders and allowing faster service.

Kiosks offer a number of benefits for both businesses and customers. For businesses, they’re a way to reduce labor costs while improving the efficiency of service, helping customers get what they need faster, easier and more effectively.

For customers, kiosks provide a way to discover information and purchase products without the inefficiencies of traditional customer service. Kiosks also allow for a level of customization that’s often impossible the “old fashioned” way.

One of the most interesting realities of the huge growth in the popularity of kiosks is that they’re being used in a variety of industries, from hospitality to retail. Below, we’ve highlighted three of the industries that are using kiosks most effectively, along with specific kiosk-focused brands.

Food Service Kiosks

Fast food and casual dining brands have been some of the biggest advocates of kiosks, largely in response to rising wages and demands for fast, efficient service from customers. Brands like McDonald’s, which traditionally rely on service staff, are increasingly turning to kiosks.

Last year, McDonald’s announced that it would begin to use interactive kiosks at all of its 14,000 locations across the United States. The fast food giant also plans to add table service, with staff tasked with bringing order to customers at their tables instead of requiring food to be picked up.

In this way, the introduction of kiosks into the fast food industry has helped customers. Not only is it easier to order than ever — customers also receive table service similar to what they’d get at a more expensive traditional restaurant.

Other restaurant brands, such as Panera Bread, have also started using kiosks to take orders from customers. The company implemented kiosks on a mass scale in 2015 as part of a brand “reinvention” process, allowing for more employees within each location.

Retail Kiosks

Kiosks aren’t just a hot topic in the food service industry — they’re also becoming increasingly popular for retailers. From big-box stores to small retail chains, many of the country’s biggest retail brands are investing heavily in kiosks and service-focused automation.

Walmart, for example, recently started testing in-person pickup kiosks at one of its locations in Oklahoma City. The retail kiosk allows customers to order their groceries online and pick them up at any time of day, saving shoppers from having to browse their store manually.

Retail giant Target has also tested kiosks in many of its stores. In 2013, the big-box retail chain added iPad kiosks to the baby departments of many of its stores, giving customers the ability to quickly and easily access information on specific products.

Kiosks for Hospitality and Tourism

Over the last few years, self-service kiosks have started to become a more common sight in the hospitality and tourism industry. A Tunisian luxury hotel, Hotel La Cigale, became one of the first hotel brands to embrace automation when it added a “reception” kiosk to its front desk area.

Hotels, offices and other businesses that traditionally have reception staff have benefited from the rise of kiosk manufacturers producing reception and service kiosks — interactive kiosks that can answer common customer questions, provide directions and grant access to guests.