Bill pay kiosks add immediate value to any business who uses them and to the customer experience when used for self-service payments. A bill payment kiosk that has multiple uses offers the customer a secure solution to complete transactions. They also can provide a business with customized reports. These reports often cover services beyond just paying a bill, such as details on; cash transaction amounts, account balances, credit card payments and debits (when used), account opening registration, and more.
Bill pay kiosks are widely used by businesses small and large across various industries worldwide. An example of the varying industries aside from those widely known such as banks, airlines, now top schools like Florida International University installed bill payment kiosks to ease the collection of payments for university services. It eliminated students having to wait or stand in long lines to pay for tuition and other fees. It made it convenient for students to make their payment for educational services in a timely manner. They are able to enroll on time for their classes as payment was quickly and easily accepted and it eased the burden of a complicated collection system for the university.
Insurance companies have also made use of bill payment kiosks. Countertop and free standing kiosks allow their customers to request for a detailed insurance quote in just a few simple steps. The kiosks are made with interactive touch screens which enable them to put in their vital information, preferences for the coverage, and other data to come up with a quotation according to their needs. These kiosks also accept payments for existing customers by providing them with account details and the amount they have to pay. By enabling active customers to pay on time without the need for a collection agent, their policies remain enforced and they are covered by the benefits of their insurance policies.
Banks are heavy users of bill payment kiosks. By allowing customers to access their bank information remotely, individuals and businesses can see the details of their accounts, make deposits, pay their credit card bill or other bill payments and perform multiple transactions at any time. Their clients do not have to run to the branch and line up to do all these transactions. Providing accessibility to their services with the installation of numerous bill payment kiosks, more people will want to do business with them.
One distinct feature of bill payment kiosks is that they are easily identifiable by their design. They can be customized to carry the logo or brand of the business that customers are familiar with. These kiosks are fit with computer hardware and systems that comply with business operations. In a glance, a customer can identify a self service kiosk and know if they are using a specific bank’s ATM machine. The customization also allows customers to perform transactions anytime and anywhere that a self service kiosk exists.
Likely in the future, self service bill payment kiosks will be used for the payment process of rent to landlords by providing all-day access in making full and partial payments when permitted.
With the ease and convenience of its use, bill payment kiosks have become an innovative and useful tool that will boost revenue across many industries worldwide.